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General & Payment Information
How do I pay my Hosting Account?
How do I pay my Domain Name registration and renewal?
How do I change the method of payment and update account contact information?
How do I update my credit card information?
How do I get copies of my invoices?
What is your renewal procedure?
What happens if my credit card fails?
What happens in the case of non-payment?
What is your renewal and cancellation policy?
What guarantee do I receive?
How do I pay my Hosting Account?
Customers may pay:
1. Through Mpesa
2. EFT or bank deposit.
How do I pay my Domain Name registration and renewal?
Customers are invoiced yearly in advance on registration. On renewal you'll receive an invoice for the following year's renewal fees.
Customers may pay:
1. by Mpesa
2. by electronic funds transfer or bank deposit
For questions regarding your domain name billing, please contact our Accounts Department via our online form for assistance..
How do I change the method of payment and update account contact information?
Please contact our Accounts Department via our online form for assistance.
How do I update my credit card information?
Please contact our Accounts Department via our online form and you’ll be phoned by an accounts executive to obtain your new credit card information.
How do I get copies of my invoices?
When joining, you'll receive an invoice/contract stipulating the amount yearly (or otherwise) due and method of payment you've decided on.
If in the future you would like to receive a hard copy of your renewal invoice, simply contact our Accounts Department via our online form and request the invoices on your domain. Please note that these requests may take between 2 and 7 business days to process.
What is your renewal procedure?
Hosting accounts are renewed on an annual basis.
Our invoice date is the renewal date.
What happens if my credit card fails?
If your invoicing is by credit card and payment is declined, several attempts will be made and then you will be contacted for new billing information.
What happens in the case of non-payment?
A "72 Hour Suspension Notice" is sent advising you that your account will be disabled in 72 hours if past due balance is not resolved. This notice, as well as the original invoice and all other critical communications, is sent to the e-mail address of record.
What is your renewal and cancellation policy?
If you do not wish to renew or wish to cancel, we require notification by Email or postal mail with a minimum of 30 days notice prior to your renewal date.
Notification can be sent to:
Email: sales@movetech.co.ke
Postal Mail Address
Movetech Solutions Ltd
Njengi House, Tom Mboya street,
2nd Floor.
P.O. Box 37991-00100
Nairobi.
What guarantee do I receive?
Each of our hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding mandatory setup fees and overages. There are no refunds on prepaid amounts after the 30 day money back period has elapsed.
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